Most of our orders are being delivered on time as normal. However, due to the ongoing pandemic, some national and international carriers are experiencing significant delays and orders may not be delivered within specified timescales. Please accept our apologies for any inconvenience caused and do contact us if you have any questions or concerns.
WHERE DO YOU DELIVER?
We aim to ship all in-stock items within 48 hours of your order being placed, excluding weekends and public holidays in the UK.
WHAT HAPPENS IF MY PARCEL IS LOST?
If you experience your parcel going missing, please contact us and we will attempt to track down the parcel. Unfortunately, we cannot be responsible for lost or stolen parcels where the parcel has been registered as delivered, which includes notification of re-delivery or collection. If a parcel is returned to us, payment for a second delivery attempt may be charged. We are unable to deliver to PO Boxes.
HOW DO I RETURN MY ORDER?
Due to the Covid-19 pandemic, we are currently not accepting returns until further notice. Thank you for your understanding.
If a product you have ordered is damaged, please let us know immediately and within 15 days of purchase at the latest. We will gladly offer a full refund. Please quote your name and order number when emailing firstname.lastname@example.org providing details of the damage, including any photos if applicable. Once the item has been returned, a refund usually takes 3 to 5 business days to be credited back to your credit card or original payment method.